Larcenia Walton, Director of Ombudsman
Phone: (718) 590-6248
Email: lwalton@bronxbp.nyc.gov

The Bronx Borough President’s Office assists constituents to address various needs such as housing, immigration referrals, sanitation, and neighborhood safety complaints, among other quality of life issues. The unit is staffed by a group of well-seasoned professionals, who work with each constituent on an individual basis to find solutions to their problems. The busiest unit in the entire agency, the Ombudsman’s Unit welcomes constituents to file complaints in person, Monday Through Friday by appointment only. Requests for assistance can also be made via telephone during regular business hours. To file a case by telephone, or to make an appointment, and/or obtain further information about the services offered by Constituent Services, please call (718) 590-3554.

Hours

Monday-Wednesday: 9:00 am – 5:00 pm
Thursday: 9:00 am – 6:00 pm
Friday: 9:00 am – 5:00 pm

Tax resources

• 2022 Tax Season Literature Request Form: https://docs.google.com/forms/d/e/1FAIpQLSetRbTD4_mDiPvhDpv-mmgQhUIFZ2mpQwGnx0cLn8qo6n0fhg/viewform
• Visit nyc.gov/taxprep
• https://www1.nyc.gov/site/dca/media/tax-credit-campaign.page
• Overview of the tax credits: https://www1.nyc.gov/assets/dca/downloads/pdf/media/NYCFreeTaxPrep-Flyer-English.pdf
• Deadline to apply for Property Tax Exemptions: March 15, 2022 – https://www1.nyc.gov/site/finance/benefits/landlords.page
• Please renew your Rent Freeze benefit every time you sign a new lease!! https://www1.nyc.gov/site/rentfreeze/index.page