Larcenia Walton, Director of Ombudsman
Phone: (718) 590-6248

The Bronx Borough President’s Office assists constituents to address various needs such as housing, immigration referrals, sanitation, and neighborhood safety complaints, among other quality of life issues. The unit is staffed by a group of well-seasoned professionals, who work with each constituent on an individual basis to find solutions to their problems. The busiest unit in the entire agency, the Ombudsman’s Unit welcomes constituents to file complaints in person, Monday Through Friday by appointment only. Requests for assistance can also be made via telephone during regular business hours. To file a case by telephone, or to make an appointment, and/or obtain further information about the services offered by Constituent Services, please call (718) 590-3554.


Monday-Wednesday: 9:00 am – 5:00 pm
Thursday: 9:00 am – 6:00 pm
Friday: 9:00 am – 5:00 pm

CityTicket for travel within NYC on Metro-North and LIRR

If you’re traveling on the Long Island Rail Road or Metro-North Railroad within New York City during off-peak hours, you can get a CityTicket for $5. Visit the MTA website for full details.