The Bronx Borough President's Office is home to the only county-level Ombudsman’s Unit in New York City government. The unit assists constituents to address various needs such as housing, immigration referrals, sanitation, and neighborhood safety complaints, among other quality of life issues. The unit is staffed by a group of well-seasoned professionals, who work with each constituent until their problem is solved. The busiest unit in the entire agency, the Ombudsman’s Unit welcomes constituents to file complaints in person, Monday Through Thursday by appointment only. Requests for assistance can also be made via telephone during regular business hours. Fridays the unit is closed for administrative work.

To file a case by telephone, or to make an appointment, and/or obtain further information about the services offered by Constituent Services, please call (718) 590-3554.

The Borough Operations Unit is the interface between the vast array of city agencies and the Borough President’s Office. It is responsible for monitoring the delivery of city services, to discover trends and identify deficiencies. It works with the appropriate agencies to craft and implement solutions to service delivery problems. Borough Operations also arranges the Borough Board and Borough Services Cabinet meetings, coordinates the Borough President’s response to catastrophic occurrences and emergencies, and is the liaison with the utility companies serving The Bronx.